Robidus
Role
Design Lead
Duration
6 months
Team size
4 designers
Year
2022
Deliverable
Web applications + Website
Website
Open websiteAbout the client
Robidus operates in the field of social security – a dynamic field of laws, regulations and provisions – they aim to increase the employability of employees. They work for 600 corporate clients, with a team of 350 professionals. Their goal is to stimulate labor participation, manage dropouts and comply with legal obligations.
My role
The goal of this project was to create products that would help the process of both sick employees and managers during a reintegration process. This case study will mainly focus on the company manager product. My role started out as the UX designer and later turned into a Design Lead role. I was responsible for the designs of all 3 products.
Research
Client interviews
We had interviews with Robidus employees to see how they are currently operating. They shared their knowledge and processes with us.
Some key points
- They are limited in what they can do when it comes to front and backend development.
- The product has to be delivered in different stages.
- Their current web applications do not work well
- They get a lot of calls from customers, asking if they can explain things.
User interviews
It is critical to understand the users, how they currently do their work, their pain points, and their needs. To get these findings, we did multiple interviews with the users. We did 5 interviews with managers from companies and 5 with employees.
Some key points
- Managers don’t have a lot of knowledge about the reintegration process.
- There is currently no good tool to manage sick employees.
- There is currently no good tool to get informed about the status of the reintegration process.
- Managers often forget important tasks and steps in the process.
- Managers often get calls from sick employees because they don’t know what is going on.
Competitor Analyis
We had to find what kind of products the competitors had. It is important to see our competition to understand what kind of product we need to make and how our product can be better.
Some key points
- Currently there are no good applications that solve the problems we currently face.
- All applications are very outdated.
- There is no good customer support.
- Most applications are difficult to understand.
- They only contain a small portion of what our client wants us to build.
Customer journeys
It was important to map out the entire process that a sick employee could take. We had to know exactly what happens in each step in order to make a good product.
We made a customer journey chart that would take in every possible step. In each step we mapped out what happens, what tasks to perform, who is responsible and more. This was done in cooperation with Robidus employees.
Some key points
- Process involves a lot of documentation
- Managers have to perform a lot of tasks in the beginning
- After half a year the process becomes repetitive.
Flowchart
Because every process of a sick employee is unique, it can contain a lot of different outcomes. We wanted to map out every outcome.
In order to map out all the outcomes, we made a flowchart. This made it easier for us what kind of outcomes need to be shown in the product itself.
Some key points
- Most of the types of directions a user can go through, takes places in the beginning
- There are a lot of different types of people involved when managing a sick employee
Main goal
“Create products that will help manage and inform the user in their reintegration process.”
Other goal
Support managers with their work by giving them the option get personal help from Robidus
Other goal
Make the website minimalistic and easy to use so components can be reused.
Client need
Make a mobile application that is easily accessible for all kinds of people.
The users
Sick employees
Sick employees are not able to do their work at the company anymore. They go into the reintegration process designed by the government.
Some goals
- A to the point product that will showcase the most important information
- To be able to get updates about their current reintegration process.
- They need to be able to finish their tasks as quickly as possible.
- Avoid calling or messaging their manager.
Managers
Managers are responsible for taking care of their sick employees. They guide these employees with the help of Robidus and their tools.
Some goals
- They quickly know what the tasks are that they have to perform.
- They get updates when there are changes in their employees' files.
- Get educated and ask for help when they don’t understand the reintegration process.
- Get a personal feel when using the product. They don’t want it to feel like another boring application.
Prototyping
Web application
We made multiple designs with our solutions. These solutions came up while having brainstorm sessions. Every good idea was created and then discussed with the UX team and client. After designing we made sure to test the designs out and validate our solutions,
How users can finish tasks
How to showcase information on dashboard
How users can get support from Robidus
Final designs
Dashboard
User has a clear overview of all the most important functionalities of the application. On the right panel it showcases all the information needed for the current sick employee.
Timeline
A timeline showcasing in what stage the sick employee is. It highlights the latest stage by showcasing all the needed information of that stage.
Personal help
On every page the user is able to get personal help from Robidus employees. Also they can easily navigate to a FAQ page where most questions are answered.
